This award recognises initiatives that significantly elevate customer experience in finance. Strong entries show improved satisfaction, engagement, or ease of use. Winners demonstrate clear customer centred improvements backed by measurable outcomes.
Best Customer Experience
Criteria:
- Background: What customer need, pain point, or insight informed this CX initiative? (350 words)
- Delivery: What improvements, tools, or journeys did you implement? (350 words)
- Outcomes: What measurable changes occurred in satisfaction, engagement, or service performance? (350 words)
- Proof: Provide supporting documentation (metrics, screenshots, case studies, links), files can be uploaded on the next page. (350 words)
- Summary: Summarise why this initiative represents outstanding customer experience. (350 words)